1.1. Booking Confirmation: Reservations are confirmed upon receipt of 50% payment for the Umrah package.

1.2. Payment: Full payment must be made 21 days prior to departure. Payments can be made via bank transfer or other agreed-upon methods.

1.3. Currency: All transactions are conducted in INR and SAR @22.80. Any currency conversion fees or fluctuations are the responsibility of the customer.

1.4. Check-in/Check-out: Standard check-in time is 4 PM and check-out is at 12 NOON (Saudi time).

1.5. Room Configurations: Quad room means 2 single beds and 2 additional beds. Duo Sharing means two single beds or as per preference at the time of booking.

2.1. Package Price Validity: The package price is valid until hotel rooms are available. Al Mukarramah Hajj & Umrah Services reserves the right to revise the package price should there be any significant changes in costs (such as exchange rates, hotel rates, transportation costs, etc.).

2.2. Reservation Amendments: Changes to reservations (dates, accommodations, etc.) are subject to availability and may incur additional charges.

3.1. Goods and Services Tax (GST): GST will be charged as per prevailing government regulations and is not included in the package price.

3.2. Tax Deducted at Source (TDS): Where applicable, TDS will be deducted as per government tax laws and regulations.

4.1. Airfare: Airfare costs are subject to change until ticket issuance. Any increase in airfare after booking will be borne by the customer.

4.2. Riyal Fluctuation: Package prices are subject to fluctuation in the exchange rate of the Saudi Riyal against other currencies. Al Mukarramah Hajj & Umrah Services reserves the right to adjust prices accordingly.

5.1. Passports and Visas: It is the responsibility of the traveler to ensure passports are valid for at least six months from the date of departure. Visa will be issued 2 days prior to departure date.

5.2. Health and Insurance: This package includes travel insurance as regulated by Saudi Govt. This doesn't include Air Travel Insurance.

6.1. Cancellation Policy: Cancellations must be made in writing to Al Mukarramah Hajj & Umrah Services. The following cancellation charges apply:

• Up to 60 days before departure: 30% of the tour cost excluding ticket charges. Refund policy of Airlines applicable for ticket refunds.
• 15-29 days before departure: 50% of the tour cost excluding ticket charges. Refund policy of Airlines applicable for ticket refunds.
• 0-14 days before departure: 100% of the tour cost.

6.2. Refunds: Refunds, if applicable, will be processed within 30 days after cancellation, minus any applicable fees or charges.

7.1. Limitation of Liability: Al Mukarramah Hajj & Umrah Services acts only as an intermediary between the traveler and various service providers (hotels, transport companies, etc.). We are not liable for:

• Losses, damages, accidents, delays, or expenses resulting from circumstances beyond our control.
• Acts of terrorism, natural disasters, political unrest, or changes in government regulations.

7.2. Flight Delays or Changes: Al Mukarramah Hajj & Umrah Services is not liable for flight delays, changes in itinerary, or missed connections. It is recommended to purchase travel insurance covering such events.